FAQs
โ Frequently Asked Questions
Everything you need to know before you buy โ answered honestly.
๐ Orders & Delivery
How long does delivery take?
We ship via Aramex nationwide across South Africa. Delivery typically takes 2โ11 business days from when your order is placed. We'll send you a tracking number as soon as your order ships so you can follow it every step of the way.
How much does delivery cost?
Delivery is R89 per order. Orders over R700 qualify for FREE delivery โ so it pays to stock up! The free delivery threshold applies to the cart total before any discounts.
Do you deliver everywhere in South Africa?
Yes โ we ship nationwide to all major cities and towns. Whether you're in Cape Town, Johannesburg, Durban or Kimberley, Aramex covers you. Remote areas may occasionally take a day or two longer.
Can I track my order?
Absolutely. Once your order ships you'll receive a tracking number via email. You can use it on the Aramex website to follow your parcel. If you haven't received tracking details after 3 business days, WhatsApp us on 079 634 6192.
๐งน Swish Brush System
How does the disposable brush system work?
It's really simple. Snap a fresh head onto the handle โ scrub your toilet โ snap it off and bin it. No storing a dirty brush, no bacteria build-up, no mess. Each head is single-use and pre-loaded with cleaning solution that activates on contact with water.
How many cleans do I get per head?
Each head is designed for one full clean. After use, simply eject it into the bin without touching it. This keeps things genuinely hygienic โ there's no bacteria from the last clean carrying over.
Which refill pack size should I buy?
12 heads โ great if you're just trying it out or clean weekly (about 3 months' worth).
24 heads โ our most popular. Ideal for weekly cleaning (about 6 months).
48 heads โ best value per head, perfect for frequent cleaners or households with multiple bathrooms.
24 heads โ our most popular. Ideal for weekly cleaning (about 6 months).
48 heads โ best value per head, perfect for frequent cleaners or households with multiple bathrooms.
Do the refill heads work with both the Classic and Premium brush handles?
Yes โ all Swish refill heads are compatible with both the Classic and Premium handles. Just snap them on the same way regardless of which set you have.
๐ธ Aroma & Freshness
How long does the Smart Aroma Diffuser battery last?
The built-in 1800mAh battery lasts up to 100 days on a single charge depending on which intensity setting you use. It charges via USB-C โ the same cable as most modern phones โ so charging is quick and easy.
What scents are available for the Refill Oil?
We currently offer 6 signature scents: ๐ธ Gardenia ยท ๐ต White Tea ยท ๐ White Peach ยท ๐ซง Cologne ยท ๐บ Shangri-La ยท ๐ Sweet Orange. Each 260ml bottle provides months of fragrance. Select your scent on the product page.
Can I use any oil in the FreshFlush diffuser?
Yes โ the diffuser is compatible with any standard fragrance or essential oil. We recommend our own FreshFlush Aroma Refill Oils for the best results, but it works with any oil you already have.
๐ณ Payments & Returns
What payment methods do you accept?
We accept all major payment methods through Shopify's secure checkout including credit and debit cards (Visa, Mastercard), EFT and PayFast. All transactions are encrypted and secure.
What if my product arrives damaged or faulty?
Send us a photo on WhatsApp (079 634 6192) or email care@freshflush.co.za with your order number. We'll replace it or refund you โ no arguments, no hassle. This right extends for 6 months under the Consumer Protection Act.
Can I return a product I've already opened?
For hygiene and safety reasons, opened or used products cannot be returned โ this applies to brush heads, refill oils, dispensers and soap dispensers once filled. Unopened and sealed products can be returned within 7 days of delivery. See our full Returns & Refund Policy for details.
Still have a question? We're a real team and happy to help.